• Do they background check their employees?
— Cascade Cleaning Services (CCS) completes a nationwide background check on all of their employees.
• Do they have good references?
— CCS is referred by the areas most seasoned floor covering experts, realtors, property managers, and prominent homeowners.
• Are they well educated in the field?
— CCS is involved in many educational processes and we are certified by the IICRC. Never use a firm that isn’t.
• What cleaning systems do they use?
— CCS uses only the highest-quality, state-of-the-art equipment on the market today.
— HydraMaster Power Wand Technology maximizes soil and stain removal without overwetting your floor or your fabric, and it won’t leave a sticky residue behind. It extracts 85% more water allowing dry time to be hours, not days.
— Water Claw Technology for thorough pet odor removal.
— RamAir ClearView Duct Cleaning System allows for state-of-the-art forced air cleaning with no mess or debris, and will not harm duct surfaces.
• Do they understand customer service?
— Our mission is to provide you with the most outstanding service experience possible.
— Committed to arriving on time.
— Employees are in uniform and ready to serve you in the most courteous manner possible.
• Do you get what you pay for?
— Never select a cleaning firm based on price alone.
— A low price service could actually damage your floor or fabric costing you more in the long run.
— CCS may charge more than some companies, but you get what you pay for.
— It is impossible for a company to provide an outstanding customer service if they can’t afford to invest in the best education and equipment available.
• Do they use high quality products?
— CCS refuses to use discounted products.
— Low quality products can damage your floors and fabrics.
— CCS uses products that will not damage your property, are respectful of our environment, and are safe for your pets and family.
• Do they guarantee their work?
— All service work comes with a “Guarantee of Acceptance”.